We reserve the ultimate right to amend all the following articles and also articles related to sales products.

Transaction of all the sales items sold through http://www.vsell.net are under the limitation of these articles and conditions.

When the time you order online through http://www.vsell.net requesting us to process the order, it is indicated that you are confirmed and announced that you have already read, understand and agreed to the stated articles and conditions of order.

Online Shopping
Customers can buy our offered products in any time through our website. The things you need to do are such as follow: 1) pick the item(s) you desire, 2) add into “Shopping Cart”, 3) confirm the item(s) selected in your Shopping Cart, 4) click “Pay Now”. The process is efficient and secure.

If you wish to order over the phone, please do record down the product(s)’ code number, be prepared to provide recipient’s name, address and telephone number. You may make your order by calling (852) 9258-0047, available 24 hours.

Out of Stock / Substitutions
Due to the factors of the nature, seasonality, and regional availability of flowers, it is sometimes fresh flowers may run out of shock. Under such circumstances, we will inform to customer and only with customer’s consent, we will substitute the variety of ordered main flower. However, the substitution of side/escort flower will not be notified in advance. Moreover, the substitutions of flower pot/ basket/ accessory will be as close as possible.

100% Service Guarantee
All sales products of http://www.vsell.net will enjoy 100% service guarantee. If certified that florist delivered flowers were damaged during the delivery process, we will replace it free of charge. Otherwise, you may contact us, we will provide remedy step to your satisfaction.

Currency
All pricing is listed in “HK$”.

Delivery Information

The latest order time for same day delivery is by 1.00pm (depending on the location of the recipient). If order is received after 1.00pm, we will try our best to deliver it in time. If we unable to deliver the order as the time requested, we will inform customer as soon as possible (approximately within 40 minutes after ordering).

In occasions of Valentine’s Day, Mother’s Day, Christmas, Easter Day and so forth, the latest order time for same day delivery will be changed to be ahead of schedule.

Delivery service is only carried out during Monday to Saturday from 10.00am to 7.00pm. If any special delivery is needed, please contact with us.

If flowers were not able to reach recipient in time and require delivery to be carried out using other transportation due to incorrect address/incomplete information given by customer, http://www.vsell.net will ask extra charges from customer and will not accept any refund request and/or cancellation of order from customer.

In signal of occurrence of 8th grade typhoon or black rainstorm, delivery service will be suspended. Should any changes to delivery address, customer should contact with http://www.vsell.net immediately.

At time we deliver flower to recipient, however if there were not such person according to the given address or in case of recipient refuse to accept the flower, we will not be held responsible for such circumstances; no refund will be made and it is considered as accomplish of transaction. (If customer requests to delivery it for the second time, extra charge will be asked.)